We collect and use your personal data to process and deliver orders, handle customer service requests, and pay for the services we use. We are committed to protecting your personal information and take your privacy seriously.
Our Approach to Your Data
- We only collect the data we need for legitimate business purposes.
- Your data is securely stored and deleted when no longer needed.
- You have legal rights regarding your data.
- We are transparent and happy to answer your questions — our contact details are at the end of this notice.
- We do not share your personal information with others, except where it’s necessary to fulfill our business with you.
What Information We Collect
When you place an order, we create an account for you. This includes your:
- Name
- Address
- Phone number
- Payment information (payment details are processed but not stored)
We also store your order history to support customer service and analyse sales.
Your data is available on our Customer Relationship Management (CRM) system to help us manage our interactions with you. We also track product samples you’ve received and visits from our Sales Representatives.
Additional scenarios where we collect your data:
- Marketing consent: Name, address, email, and IP address.
- Marketing based on purchases: Name, address, email, and IP address.
- Marketing opt-out: Name and email, recorded so we don’t contact you again.
- Sample requests: Name, address, email, phone number.
- Complaints: Name, address, email, phone number, and complaint details.
How We Use Your Data
Each type of data processing has a legal basis under the General Data Protection Regulation (GDPR).
Order Fulfilment
We process your personal data to complete your order and arrange delivery. Payment details are processed securely but not stored. We keep your data (except payment details) for up to 10 years to comply with legal and customer service obligations.
Legal Basis: Contract performance (GDPR Art. 6(b))
Marketing
- If you opt in, we’ll send you updates about our products and services.
- If you’ve purchased from us before, we may send information about similar products, even without specific consent (you can opt out anytime).
- If you opt out, we’ll retain your details marked as “UNSUBSCRIBED” to ensure you don’t receive future marketing.
Legal Basis: Consent (Art. 6(1)(a)) or Legitimate Interest (Art. 6(f))
Technical Data
We use server logs for security and to analyse visitor behaviour on our website.
Legal Basis: Legal obligation and legitimate business interest (Art. 6(c) and 6(f))
Data Transfers Outside the EEA
We do not transfer or process your personal data outside the European Economic Area (EEA).
Your Privacy Rights
You have the right to:
- Access your personal data and how we process it.
- Request correction of inaccurate data.
- Ask us to delete your data when it’s no longer needed, if you withdraw consent, or if we have no legal reason to keep it.
- Object to processing based on legitimate interests.
- Restrict certain processing activities.
- Request the transfer of your data to another company when applicable.
To exercise these rights, please contact us (details below). You may also raise a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.
Who We Share Data With
Prospective Customers
We only share data when necessary, such as with:
- Telephone service providers (your number when we call you).
- Broadband providers (who may see your email address metadata, not message content).
In rare cases, we may be required by law (e.g., a court order) to disclose your data.
Customers
We share your data (excluding payment details) with:
- Service providers (e.g., telecoms, broadband).
- Cloud storage providers like Dropbox.
- Delivery companies to ship your orders.
- Independent Inspectors if a complaint is escalated.
- Credit Safe and your nominated references for financial checks during account setup.
In legal situations (e.g., unpaid invoices), we may use debt recovery services.
As required, we may comply with court orders.
Payments to Suppliers
Supplier payment details are securely stored on our online banking system.
Call Recording
We do not record phone calls.
How Long We Keep Your Data
- Prospective customers: For the duration of your enquiry and up to one year afterwards.
- Customers: For 10 years to cover legal obligations and customer service needs (7 years is a statutory requirement for tax purposes).
- Marketing: Until you withdraw your consent.
Our ICO Registration
Causeway Carpets is a trading name of LUSOTUFO U.K. LTD
LUSOTUFO U.K. LTD
Company number 02892035
Registered office address: Barton Townley Offices Hunwick Lane, Willington, Crook, Co Durham, England, DL15 0HY
Contact Us
Data Controller:
Causeway Carpets,
Barton Townley Offices,
Hunwick Lane,
Willington,
Crook,
County Durham,
DL15 0HY
Tel: 01388 737622