Terms of Trading and Helpful Information

Prices

All prices are based on a m² net price per GBP excluding VAT which will be charged at the appropriate rate on the day of invoicing.

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Cut Length Definition

A cut length is defined as being up to 16.99 linear metres.

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Payment

Payment is due on the 20th of the month following date of invoice, and is subject to 2% cash discount on the net value of the goods (exclusive of V.A.T.) if paid by due date.

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Cancellations

Cancellations cannot be accepted for cut length orders after goods have been cut or despatched or for contract or special orders if manufacturing has begun. If this procedure is not observed; No recompense can be made for subsequent discoveries of wrong colour or wrong size. If the goods have not been cut, cancellation may be accepted and a cancellation reference number must be issued to confirm acceptance of cancellation.

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Customer Errors

Goods will only be collected back if the length is greater than 3 linear metres. Credits will only be issued if carpets returned are in a re-saleable condition, less a 25% Handling Charge.

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Damage or Loss in Transit

If goods are damaged in transit the carrier’s note MUST BE ENDORSED ACCORDINGLY and the company notified within 3 days of receipt of goods. The company must also be notified in writing if goods are not received within 14 days of date of invoice. Failure to notify in either case will result in loss of claim.

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Complaints

In the rare instance of a complaint, our local Sales Manager or our Sales Office should be informed without delay. We will attempt to deal speedily and efficiently with all complaints. Photographic images must accompany Complaint Form.

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Installation

Carpets should be installed in accordance with BS5325 2001 Code of Practice for Installation of Textile Floorcoverings. For contract areas and open plan offices, please refer to factory for specialist fitting instructions. Carpets must be installed on a quality underlay by a competent and professional installer in accordance with recognised European practices.

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Maintenance

To keep your carpet looking good, you should vacuum it regularly and more frequently in the first few months (minimum 2-3 times per week) and in high traffic areas (minimum 3 times a week).

– For LOOP PILE and FLATWEAVE carpets a cylinder type vacuum cleaner is recommended in that it does not have driven, rotating brushes that can cause ‘fuzzing’ of the surface. With most cylinder types, the brushes on the head may be retracted for cleaning carpet (and should anyway, only be used for hard floors). It is recommended that consumers use a cleaner with high suction power (determined by wattage of motor) and with a large head so that a greater surface area may be covered more easily.

– For CUT PILE carpets it is essential to use a vacuum cleaner with a rotating brush to obtain best results, as this type of vacuum cleaner removes dirt efficiently through its mechanical action. To prevent fine dust from being released back into the air, the vacuum cleaner must be equipped with an efficient filter.

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Colour Matching on Wool Carpets

There may be slight variances within manufacturing tolerances from batch to batch. This is a natural feature of any wool carpet range. Where precise colour matching from the same batch is required, it is essential this is stated at the time of order. Samples left in direct sunlight for a long period of time will show signs of fading. This is not a manufacturing fault.

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